We endeavour to make it as easy as possible for you to buy a gorgeous Vivian Chan Shaw design from our online boutique. But we appreciate that sometimes things don’t always work out perfectly, and that occasionally, you may need to return or exchange an item.

Due to health regulations, the only items that cannot be returned are earrings (unless they are faulty). So please choose carefully! If you have any questions please contact us before you purchase. 

Please choose carefully and read all of the descriptions and sizing advice before purchasing. If you do need to return an item, contact us and let us know immediately. Tell us if you’re unhappy with your purchase within 7 days of receiving your parcel, and we’ll offer suggestions for an alternative choice. If that doesn’t work, return the goods to us. Contact us and we’ll tell you what to do.

Make sure the item is unworn and in its original packaging with any tags still attached.  (Be careful of makeup when trying on garments). Include your proof of purchase in the parcel. We recommend you use Australia Post Express satchels for any returns within Australia. Postage will be at your expense, and we do not accept liability for goods in transit.

Once we have received the goods we’ll contact you and arrange for the refund to be processed. Any shipping costs incurred by you will not be refunded.

The important thing is to keep in touch with us. If you’re not happy, we’re not happy – so do tell us within 7 days.

All Vivian Chan Shaw designs are one-off and you have probably purchased the only one like it. Where possible, we will suggest a similar item that may be a better option for you.

NOTE : Vivian Chan Shaw reserves the right to assess the condition and age of all returned items and this may result in items not being accepted for return, exchange, refund or repair.